Refund Policy

1. Free Tier

The free tier requires no payment and is therefore not subject to any refund. If you are on the free tier and wish to stop using Geeny, simply stop using the service. No action is required.

2. Paid Subscriptions — How They Work

Paid plans are billed in advance at the start of each billing period (monthly or annually). At the start of each period your generation credits are refreshed. Unused credits do not carry over.

You can view your current plan, billing date, and usage at any time in your account settings.

3. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation is immediate and takes effect at the end of the current billing period. This means:

• You retain full access to all paid features until the end of the period you have already paid for.
• You will not be charged for the next billing period.
• You do not receive a prorated refund for the remaining days of the current period.
• Any remaining generation credits for the current period expire at cancellation.

4. Refund Eligibility

4.1 Within 7 Days of First Subscription

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 days of your initial charge, provided you have generated fewer than 5 videos. This is a one-time courtesy refund for new subscribers only.

To request this refund, email support@geeny.app with the subject line "Refund Request" within 7 days of your payment date.

4.2 Annual Plans

Annual plans are eligible for a prorated refund within 14 days of payment, provided you have generated fewer than 10 videos. After 14 days, annual plans are non-refundable but you may cancel to prevent renewal.

4.3 Renewal Charges

If you forget to cancel before a renewal date, we will consider a refund request if:

• The request is made within 48 hours of the renewal charge.
• You have not used any generation credits in the new billing period.

Contact us promptly at support@geeny.app and we will review your request on a case-by-case basis.

5. Generation Failures and Credits

Geeny's pipeline occasionally fails to produce a video due to technical issues (e.g., TTS errors, stock media retrieval failures, rendering timeouts). In these cases:

• Any generation credit consumed by a confirmed technical failure will be automatically refunded to your account as a credit within 24 hours.
• If a credit is not automatically restored and you believe a failure occurred, contact us at support@geeny.app with your generation ID and we will investigate and restore the credit if the failure is confirmed on our side.
• Generation credits are not refunded for videos that were successfully rendered but where you are dissatisfied with the AI output quality, as content generation is inherently variable.

6. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• You have used more than the allowed number of generations specified in the applicable window above.
• Your account was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• You are dissatisfied with the quality, style, or content of AI-generated outputs (script, voiceover, or visuals) — these are inherent characteristics of AI generation.
• You were unable to upload a Generated Video to a Third-Party Platform due to that platform's policies or account restrictions.
• Requests made after the applicable refund window has closed.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly at support@geeny.app — we are committed to resolving billing issues fairly and promptly.

8. How Refunds Are Processed

Approved refunds are returned to the original payment method via Stripe. Refund processing times depend on your bank or card issuer but typically take 5–10 business days to appear on your statement. You will receive an email confirmation once your refund has been initiated.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated via email and posted on this page at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact